Shipping Policy for Macsumsuk Products

If Macsumsuk electrical or non-electrical products were purchased from another

source, please contact the seller for all your inquiries.

Damage: In case of damages, please make damage claims directly to the carrier for merchandise shipped by a common carrier.  Shipping Method: We usually ship by Express Mail Services (EMS). At times and to certain destinations, we may ship by UPS express. We also use FedEx 3 to 5 business days in certain cases and within certain countries like when shipping from the USA warehouse. We also may use regular First Class airmail when shipping small parts. For certain countries you may email us your request of shipping carrier (EMS or FedEx for example) and we will notify you if there would be any additional fee (usually there is no additional cost to most countries other than what is listed on our shipping fee guide). Your Shipping Choice: For large orders, we can ship using your own carrier and shipping account identification. If you prefer shipment by a certain carrier rather than leaving the choice to us, please email us first. We may charge you an added fee for selecting a specific carrier if their prices are higher than what we would normally pay. Please, email us with your shipping questions. Shipment Tracking: We will email you an online shipping tracking number as soon as possible after we ship. We will also update your account with the tracking information as soon as possible. We may have some delay in updating your account with the tracking information. Please, note that it may take up to 24-48 hours for the online tracking to be updated by the courier. Shipping Fee: Information about shipping charges is generally presented under each product description and at checkout. Unless otherwise indicated, most orders that can be shipped within the main large box, are shipped free of charge for most countries. An added fee may be charged for shipping to certain countries. Any Added Shipping Fee to your Destination: Please, note that the shipping fee for certain large items or to certain countries may usually invoiced separately after the sale. Or you may email us after ordering, but before paying; we will add shipping to the order so you can proceed to pay the entire amount in one transaction. Shipping: We do our best to process your order and ship within 3 to 7 days. Once we ship, we will email you a tracking number. However, due to increased demands, at times some orders may be delayed. We will notify you as soon as possible of any anticipated delays. Out of Stock, Manufacturing and Released Date and Sold Out: We try to update our inventory data daily. However, occasionally an item you ordered is actually sold out. If this occurs, we will notify you as soon as possible and if we have already processed your payment, we will refund 100% of the amount. Please, accept our sincerest apology for any inconvenience that may have caused you. Returned Products Are Assessed a Shipping Fee: If you fail to accept delivery of your order or if you return the order, then you must pay all our shipping fees even if we shipped the order to you “free” or at a discounted shipping rate. We ship our juicer free or at a discount (please click here to read more) to customers in most countries. However, customers who return orders will forfeit any free shipping and must compensate us for our shipping cost. Shipping Fee is Not Actual: We may approximate our shipping and handling fee (mainly for Angel Juicer parts). If after ordering parts you find the shipping is higher than you anticipated, you can email us to cancel the order or email us to find if more items could be adding without increasing the shipping fee. We try to serve our customers in every way possible so we all can enjoy the benefit of our products.